Terms & Conditions

Orders:

• Minimum Opening Order $300.00
• Minimum Reorder $250.00
• Orders below minimum will be charged a $25.00 service fee.
• Email your order to [email protected]
• Prepay, credit card (Visa/Master Card/Discover/American Express) or approved Net terms only.   
• Upon receipt of your order, we will automatically send you an order confirmation if we have your email on file.
• Please make sure to include your billing and shipping email on your purchase order to prevent any shipping delays.

Pricing: 

• All prices are net wholesale cost FOB La Mirada, CA 90638.
• Prices are subject to change without notice.
• Orders will be invoiced at the prices in effect at the time the order is placed.

New Accounts:

• All new accounts and international orders are prepaid. 
• Click here to download a Credit Application
• Please provide a resale tax number and a copy of your seller’s permit.
• Merritt’s Credit application must be complete before terms can be established.
• For first time orders, prepaying with a credit card will expedite your order. 

Shipping Method:  

• Orders are shipped via UPS or FedEx Ground anywhere in the Continental United States, unless weight or packaging requirements necessitate shipment by common carrier.
• Please provide us with your UPS or FedEx freight collect account number if available. 
• Shipments requiring special handling requests or special routing instructions must be specified or Merritt reserves the right to ship at our own discretion. 
• Merritt does not drop ship.

Delivery Time:

• Opening orders are delivered 2 weeks after receipt of order (pending credit approval).
• Reorders are delivered within 7-10 days after receipt of order.
• Paying by credit card can expedite the process. 

Backorders:

• We make every effort to communicate with our customers on backorder situations via email address provided.
• Any remaining backorders past 60 days from original order ship date will be cancelled.
• Any backorders under $60.00, Merritt reserves the right to cancel.
• Backorders will ship under the same payment terms as the original shipment.

Claims & Returns:

Returns:

• No returns will be accepted unless a completed Return Authorization (RMA) Form has been has been completed and approved.
• You can complete our Claim Form or request one from [email protected]
• Returns are subject to a 20% restocking fee and must be sent back in their original shipping cartons at the customer’s expense.
• Returns must be made within 30 days of original invoice date. After 30 days, all sales are final.

Claims:  Shipping Damage:

Upon receipt of merchandise, check cartons for outside damage. If the outside cartons are noticeably damaged, a claim should be filed immediately with the carrier.

Claims :  Merchandise Damage: 

• Upon receipt of merchandise, check contents of each inner carton. If the contents are damaged, claims of any nature must be made within ten (10) days after receipt of merchandise.
• You can click here to download and complete our Claim Form or request one from [email protected]
• Any invoice adjustment must first be approved by Merritt International. 
• No claims should be submitted on used merchandise.

Important Forms :

• Credit Application
• Claim Form

MAP Policy:

• In order to protect the integrity or the Merritt Brand, we have adopted a Minimum Advertised Price (MAP) Policy. This policy applies to both brick and mortar and on the internet.  Merritt products may not be advertised at a price less than Merritt’s MAP price, which is equal to keystone markup of our current wholesale list price. A complete copy of the MAP policy can be found on our website under Customer Resources.   Retailers are expected to adhere to the MAP Policy.