Terms & Conditions

Orders:

  • Minimum Opening Order $250.00
  • Minimum Reorder $150.00
  • Orders below minimum will be charged a $25.00 service fee.
  • Email your order to customerservice@merrittusa.com or by fax to 888-354-5151.
  • Prepay, credit card (Visa/Master Card/Discover/American Express) or approved Net terms only.   
  • Upon receipt of your order, we will automatically send you an order confirmation if we have your email on file.
  • Please make sure to include your billing and shipping email on your purchase order to prevent any shipping delays.

Pricing: 

  • All prices are net wholesale cost FOB Sun Valley, CA 91352.
  • Prices are subject to change without notice.
  • Orders will be invoiced at the prices in effect at the time the order is placed.

New Accounts:

  • All new accounts and international orders are prepaid. 
  • Click here to download a Credit Application
  • Please provide a resale tax number and a copy of your seller’s permit.
  • Merritt’s Credit application must be complete before terms can be established.
  • For first time orders, prepaying with a credit card will expedite your order. 

Shipping Method:  

  • Orders are shipped via UPS or FedEx Ground anywhere in the Continental United States, unless weight or packaging requirements necessitate shipment by common carrier.
  • Please provide us with your UPS or FedEx freight collect account number if available. 
  • Shipments requiring special handling requests or special routing instructions must be specified or Merritt reserves the right to ship at our own discretion. 
  • Merritt does not drop ship.

Delivery Time:

  • Opening orders are delivered 2 weeks after receipt of order (pending credit approval).
  • Reorders are delivered within 7-10 days after receipt of order.
  • Paying by credit card can expedite the process. 

Backorders:

  • We make every effort to communicate with our customers on backorder situations via email address provided.
  • Any remaining backorders past 60 days from original order ship date will be cancelled.
  • Any backorders under $60.00, Merritt reserves the right to cancel.
  • Backorders will ship under the same payment terms as the original shipment.
 

Claims & Returns:

Returns:

  • No returns will be accepted unless a completed Return Authorization (RMA) Form has been has been completed and approved.
  • You can complete our Claim Form or request one from accounting@merrittusa.com
  • Returns are subject to a 20% restocking fee and must be sent back in their original shipping cartons at the customer’s expense.
  • Returns must be made within 30 days of original invoice date. After 30 days, all sales are final.

Claims:  Shipping Damage:

Upon receipt of merchandise, check cartons for outside damage. If the outside cartons are noticeably damaged, a claim should be filed immediately with the carrier.

Claims :  Merchandise Damage: 

  • Upon receipt of merchandise, check contents of each inner carton. If the contents are damaged, claims of any nature must be made within ten (10) days after receipt of merchandise.
  • You can click here to download and complete our Claim Form or request one from accounting@merrittusa.com
  • Any invoice adjustment must first be approved by Merritt International. 
  • No claims should be submitted on used merchandise.

Important Forms :